Our philosophy is that the United Way’s data and applications belong to the member. Therefore, it is our member’s responsibility to decide when / if they would like service packs for their applications installed.
Andar Service Packs
In general, to avoid problems during the campaign season, UWITC does not install application service packs between August and December without a specific request from a member United Way. Between January and July, UWITC will notify United Ways and install Andar service packs automatically unless the United Way notifies UWITC that they do not wish the service packs installed.
Because the Andar application is so complex and each United Way uses it in a unique way, UWITC DOES NOT DO ANY FUNCTIONALITY TESTING OF THE APPLICATION. Each United Way is entitled to a test database from Helix to do any functionality testing they desire.
Other Service Packs (MIP, Quickbooks, etc)
It is the member’s responsibility to request service packs for all miscellaneous applications.