We support everything about your citrix session - meaning from the time you log into our portal until you log out. This does not include application support - for instance, if you want to know how to run a payout in Andar you would still contact Helix. We can provide remote desktop support for your local workstations - including patch management and web filtering - for an additional charge.
Articles in this section
- Can my organization use Thin Clients to connect to the UWITC?
- Data Management Concepts W-9 Form
- How Do I Update My Organization's Profile?
- What are the external IP addresses for the mail servers
- How does the UWITC determine our monthly bill
- Is there any application the UWITC cannot host?
- Is my data secure?
- How does printing work?
- What support is provided?
- Who owns the software licenses?